Refund Policy

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1. Summary

This Refund Policy applies to every purchase made from DarkPlus — the trading name of 64.645.952 Nicolas Santos Alves, CNPJ 64.645.952/0001-45. It forms part of our Terms of Service.

Because everything we sell is digital and delivered immediately, we have deliberately made the refund window longer and the process simpler than the law requires.

2. The 14-Day Window

Article 49 of the Brazilian Consumer Protection Code (Law 8.078/1990) gives consumers seven days to withdraw from a purchase made outside a physical shop, for any reason at all. DarkPlus extends that to fourteen calendar days from the date of purchase.

Within that window you do not have to justify your request. You do not have to prove you did not read the book or did not start the course. Ask, and we refund.

The window starts at the moment of payment confirmation, not at the moment you first open the file. Day 1 is the day after purchase; if day 14 falls on a weekend or a Brazilian public holiday, you have until the next business day.

3. What Is Covered

4. What Is Not Covered

5. How to Request a Refund

There is no form and no portal. Send one email:

We acknowledge every request within one business day and tell you straight away whether it is approved. If we need anything else from you, we ask for it in that first reply.

6. Processing and Timing

Refunds are always returned to the original payment method; we cannot send them anywhere else. The amount refunded is the amount you paid us, in the currency you paid it. Once we have instructed the processor, the remaining delay is your bank's — we will send you the processor's confirmation so you can chase it if needed.

Access to the refunded product is withdrawn when the refund is issued, and you must delete any copy you downloaded.

7. Recurring Plans

Where a product is sold as a recurring plan:

• You can cancel at any time, effective from the next billing date, and keep access until the end of the period you have already paid for.
• Cancelling stops future charges; it does not by itself refund the current period.
• The first payment is covered by the 14-day window in clause 2, like any other purchase.
• A renewal charged after you asked us to cancel is refunded in full.
• We send a reminder before each renewal, to the email address on the account.

To cancel, email us — one line is enough. We confirm in writing, and that confirmation is your proof.

8. Chargebacks and Payment Disputes

If something is wrong, please contact us before opening a dispute with your bank. A chargeback takes weeks, freezes the amount, and almost always takes longer than simply asking us — which costs you one email and usually one day.

When a chargeback is opened we provide the payment processor with the order record, the delivery confirmation and our correspondence with you. Access to the product is suspended while the dispute is open. Where a chargeback is raised in bad faith — for example after the content has been downloaded and redistributed — we reserve the right to refuse future orders.

9. Your Statutory Rights

This policy adds to your rights; it does not replace them. Under the Brazilian Consumer Protection Code you keep, at minimum, the seven-day right of withdrawal under Article 49, the guarantees against defects in Articles 18 to 20, and the right to clear and adequate information under Article 6, III. Consumers in the European Union, the United Kingdom and other jurisdictions keep whatever equivalent rights their own law provides.

Brazilian consumers may also use consumidor.gov.br or their local PROCON.

10. Changes to This Policy

We may update this policy. The version that applies to your purchase is the one published on the day you bought — we will never shorten a window retroactively.

11. Contact